Rupinderpal Dhadda has held several occupational positions that required him to train new and existing staff. As a senior project engineer at Underwriters Laboratories, he was responsible for not only organizing and planning equipment and laboratory testing projects, but also helping new employees become familiar with their work processes. He also worked as a machine operator and customer service representative at VSR Locks Inc, Lowe's, and Eagle Hardware and Garden, and all three of these positions required him to train new employees. As an experienced employee trainer, Rupinderpal Dhadda offers the following tips:
Introduce the Basics First – instead of trying to introduce new employees to every single aspect of a specific department or position, it would be best to brief them on the basics first. For example, it would be best to teach them the simple rules of proper customer service before showing them how to operate complex machinery. If they'll be operating throughout the facility, it would be ideal to show them the floor plan and make sure that they are properly acquainted with their area so that they don't have problems navigating and guiding customers to specific products.
Develop Tangible Training Materials - regardless of how hard you try, even the best speech is not going to be completely memorable to all employees. In other words, they're bound to forget at least one important detail. To prevent unnecessary retraining and/or workplace mishaps, Rupinderpal Dhadda believes it would be best to develop training material in the form of pamphlets or video walk-throughs, as this content can be studied at home by the employee during their leisure time. Since people have different learning preferences, using various teaching techniques to introduce them to their new job would be the most effective approach.
Create a Quiz and/or Ask Questions – waiting for trainees to ask questions usually doesn't provide optimal results, because many are too embarrassed to show that they don't quite understand what you're saying. Instead, Rupinderpal Dhadda says it is best to be proactive and choose to ask the trainees questions instead, as this will help you make sure they're following along and understanding what you're trying to teach them. The best way to do this is to create a simple quiz that goes over all of the basic aspects of their orientation. Not only will this give them an opportunity to show that they are ready for the workplace, it will also give you the ability to gauge which employees are most qualified.
Wednesday, February 8, 2012
Rupinderpal Dhadda Discusses the Importance of Paying Close Attention to Detail
As a Senior Project Engineer for Underwriters Laboratories, Rupinderpal Dhadda understands the importance of paying close attention to detail. In fact, his observational and research capabilities are what led to him being promoted from a regular project engineer after five years of service. It was this attribute that cause personality trait d his superiors to notice that his performance far surpassed that of his peers, resulting in him being appointed as a certified ISO17025 auditor. This position required a him to closely examine laboratory conditions and equipment to ensure that they were in adherence with all current regulations.
Rupinderpal recognizes that the main attribute that caused him to become so successful in his career was the ability to pay close attention to detail, not only during the research process, but also in the field when it was time to use his newfound knowledge practically. When you're required to become familiar with various software applications and technological equipment functions and relatively short period of time, simply researching the topic is not sufficient. Rupinderpal Dhadda notes that recognizing every minuscule detail is perhaps most important aspect of expediting any learning process.
Mr. Dhadda believes it is also extremely important to pay close attention to detail while communicating with coworkers, prospective clients, and existing customers and, as failing to do so could result in significant communication lapses that could detrimentally affect the outcome of a project or sale. Often times, the difference between soliciting a client or losing a prospect is catching a simple request for preference and accommodated in a timely manner. For example, if a client wants a project completed by a certain date and you fail to take note of this requirement, this could have a devastating impact on client satisfaction.
Aside from being one of the primary causes of his promotion and career success, Rupinderpal Dhadda believes that paying close attention to detail is also allowed him to be hired in the first place. Throughout his education at the University of Nevada and the Career College of Northern Nevada he had to be as observant as possible during classes to ensure that all information was retained, in order to ensure the highest possible grade, which would ultimately result in him becoming an appealing prospect for hiring companies. Ultimately, Rupinderpal believes that paying close attention to even the smallest piece of information is a necessary attribute for anyone that is interested in a career in information technology.
Rupinderpal recognizes that the main attribute that caused him to become so successful in his career was the ability to pay close attention to detail, not only during the research process, but also in the field when it was time to use his newfound knowledge practically. When you're required to become familiar with various software applications and technological equipment functions and relatively short period of time, simply researching the topic is not sufficient. Rupinderpal Dhadda notes that recognizing every minuscule detail is perhaps most important aspect of expediting any learning process.
Mr. Dhadda believes it is also extremely important to pay close attention to detail while communicating with coworkers, prospective clients, and existing customers and, as failing to do so could result in significant communication lapses that could detrimentally affect the outcome of a project or sale. Often times, the difference between soliciting a client or losing a prospect is catching a simple request for preference and accommodated in a timely manner. For example, if a client wants a project completed by a certain date and you fail to take note of this requirement, this could have a devastating impact on client satisfaction.
Aside from being one of the primary causes of his promotion and career success, Rupinderpal Dhadda believes that paying close attention to detail is also allowed him to be hired in the first place. Throughout his education at the University of Nevada and the Career College of Northern Nevada he had to be as observant as possible during classes to ensure that all information was retained, in order to ensure the highest possible grade, which would ultimately result in him becoming an appealing prospect for hiring companies. Ultimately, Rupinderpal believes that paying close attention to even the smallest piece of information is a necessary attribute for anyone that is interested in a career in information technology.
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